Understanding Repeated Rejections
Why "Try Again" Rarely Works
When RingCentral (via The Campaign Registry) denies your 10DLC application multiple times, it’s rarely a glitch. It indicates a systematic mismatch between your submitted data and external validation sources (IRS, Dun & Bradstreet, Carrier Content Filters). Simply resubmitting the same information will result in another failure, wasted fees, and potential Trust Score degradation.
Common Root Causes
Data Mismatch
The Legal Business Name or EIN provided does not exactly match IRS records. Even a missing "LLC" or misplaced comma causes automated rejection.
Website Compliance
Your website lacks a compliant Privacy Policy, Terms of Service, or clear Opt-In language. Carriers manually review sites to verify legitimacy.
Content Violation
Sample messages contain SHAFT content, public URL shorteners (bit.ly), or lack required "Reply STOP" language.
The "Comma" Trap & Technical Rejections
TCR uses automated databases to verify business identity. It does not use "fuzzy logic"—it requires an exact character match.
| Submission | IRS Record | Result |
|---|---|---|
| Acme Corp | Acme Corp, Inc. | REJECTED (Missing Suffix) |
| Acme Solutions | Acme Solutions LLC | REJECTED (Mismatch) |
| Acme Solutions, LLC | Acme Solutions, LLC | APPROVED |
Website Footer Audit
Automated scrapers check your website footer for compliance. If you are missing any of these links, your Brand Registration will fail:
- Privacy Policy: Must include "No mobile info shared with third parties."
- Terms of Service: Must include "Message and data rates may apply."
- Contact Info: Physical address matching your registration.
Remediation Protocol
Follow this exact sequence to clear the rejection block:
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1
Stop Blind Resubmissions
Do not click "Resubmit" until you have identified the specific error code. Repeated failures lower your Trust Score, which can permanently cap your message throughput.
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2
Validate Brand Data (CP 575)
Locate your IRS SS-4 letter (CP 575). Ensure the name in RingCentral matches this document character-for-character, including punctuation.
Run Brand Check -
3
Fix Website Disclosures
Ensure your footer links to a Privacy Policy that explicitly states: "No mobile information will be shared with third parties/affiliates for marketing/promotional purposes."
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4
Rewrite Sample Messages
Ensure samples match your registered Use Case. Include brand name and opt-out instructions in every sample. Example: "Acme Info: Your appointment is confirmed for 2pm. Reply STOP to opt out."
Prevention Framework
To avoid future suspensions, implement these controls:
Documentation Sync
Ensure any changes to your business address or name are updated in both RingCentral and your website footer immediately.
Content Pre-Screening
Run all new campaign templates through a validator to catch prohibited keywords before they reach the carrier network.
Frequently Asked Questions
Does each rejection cost money?
Can I appeal a rejection?
What if I don't have a website?
Break the Rejection Loop
Don't guess at the problem. Use our specialized tools to diagnose the exact cause of your rejection and generate a compliant resubmission package.
Use Remediation Tool